Simplify your marketing, sales, and support with the best free CRM software
EngageBay’s intelligent support ticket system collects all customer support requests from any number of sources to manage them all from one dashboard. The Service Bay is your shared inbox for all customer queries. Track every customer interaction in one place and respond faster, better. All the different communications with a customer can be streamlined into one ticket, and multiple issues can be resolved from a single ticket, quickly.
Boost your service productivity by automating the resolution of tickets. Use EngageBay’s awesome automation tools to assign new tickets to particular sales reps or groups, close tickets automatically based on updates to ticket status, or send notifications to service agents for manual response. Automation makes work simpler, faster, and flawless.
EngageBay lets you create groups to define your workflow and organize your sales reps. Create customer support groups based on skills, issues, business departments, etc. Organize the sales and service teams into neat support groups and let EngageBay direct your support tickets to the right support groups for effective and quick resolutions.
EngageBay’s powerful reporting gives you a solid understanding of what’s going on with all the customer support tickets. The customer support software takes any amount of data and molds it into simple, understandable charts and graphs. Draw meaningful insights and streamline your customer support process. You can also create new reports or customize existing report modules.