Simplify your marketing, sales, and support with the best free CRM software
EngageBay support ticket system collects all customer support requests from a wide range of sources and manages them in one location. Service Bay acts as a shared inbox for all your customers’ questions and concerns. Track every customer interaction in one place so your support agents can provide a great customer experience. A support ticket system allows support teams to streamline customer communications in a single ticket, all within an organized workflow. This leads to quicker resolution of individual support requests.
Increase your team productivity by automating your customer support queries. Assign the tickets to a specific agent or a department, close the tickets automatically based on the ticket status, you can send notifications to your agents to respond to a specific customer query, etc.
Streamline your workflow by creating macros for support requests that can be answered with a single, standard response. This saves you the time and effort of crafting a separate response to each customer with the same issue.
EngageBay lets you create groups depending on how you want to define your workflow and organize your agents. One can create groups by skill, issue, department, etc. and organize agents in different ways, such as areas of expertise or location, or departments. Create groups for sales queries Technical issues or billing related support etc and automatically direct incoming support tickets from customers to that corresponding support group.
Canned responses are pre-populated helpdesk messages that allow customer support agents to respond quickly to customer issues. With Canned Responses, your agents can create a predefined set of reply templates that they can send out with a single click.
Get a complete grasp of your support processes and numbers using our powerful reporting module. All the data you require to make meaningful decisions is available at your fingertips. Slice and dice the data in as many ways as you want. Draw meaningful insights and streamline support process and boost efficiency.
With awesome software backed by a dedicated support team, make every part of your marketing, sales & helpdesk more effective.
Views
Create views that help you stay informed on what's happening at your helpdesk ticketing. A view has one or more conditions that define a collection of tickets to display. Using this search for tickets based on different criteria like pending tickets unassigned tickets, unsolved tickets, etc