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Customer Support Macros System – Save Hours Every Day

Customer service macros can save hours of your business time by automating routine response tasks. Use EngageBay customer support macros and streamline ticket response with ease.

Use support macros

Make your agents more efficient with support macros

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What are macros?

A macro is a prebuilt response or action that you can use to respond to support requests. Streamline your workflow by creating macros for support requests that can be answered with a standard response. This saves you the time and effort of crafting a separate response for each customer with the same issue.

What are macros?

Save hours

Macros work on ‘if/then’ conditions. For example, IF a particular tag is added to a ticket, THEN the ticket status is changed from normal to priority. You can decide the conditions and their corresponding actions for EngageBay to automate, and save hours of your business time.

macro updated the ticket comment

Applying macros to tickets

    Macros can be used to set ticket properties, add or modify tags, and much more. Here are just a few examples of pre-defined macros:
  • Set Ticket status - Use this action to replace the ticket's current status.
  • Set Priority - The priority can be set to Low, Normal, High, or Urgent.
  • Set ticket type – Mark it as a question, incident, problem or a task.
  • Set tags - Add more tags to a ticket or remove some.
Applying macros to tickets
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