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Irrespective of what it is known as, the concept remains the same, i.e. sending a common message to a group of contacts at a scheduled time. This is widely used for sending marketing messages, newsletters, promotions, re-engaging past customers, notifying partners about company updates, etc. Not only used for email marketing, but bulk email is also a part of CRM. They are also known as mass mail.
The email automation feature lets you set specific triggers that automatically send an email as specified by the trigger. When you are selecting a CRM and comparing between the available options, ensure that it allows you to 'trigger', that determine what prompts the email - whether it is when a customer visits your pricing page, or he visits your website for say 3 times in a row, has selected items that are lying in their shopping cart, etc. Trigger customization also allows you to tailor the automatic responses to your exact business needs. Successful email marketing involves sending the right messages to relevant parties at the right time - with the right email and the right offer, you could hit all three at once and increase your chance to cross-sell, upsell or re-engage a lost lead.
Email templates are intrinsic to email marketing. Most CRMs come with email templates for different use cases - a thank you message, a welcome message, payment received notification, etc. - but custom email templates have the ability to be refined according to specific business use. In the end, nobody knows your customers and product better than you. Some CRMs also allow you to personalize a message to include the recipient's name and other details through an easy copy/paste of a small bit of code. Custom email templates also allow you to conduct A/B tests to determine which type of messages are best received by certain customers.
Real-time alerts are extremely beneficial for every member of your team. They may be sent within the CRM to team members to create awareness about specific events such as when a customer opens an email, downloads an attachment, clicks a link, watches a video, etc. This allows for deeper personalization during the course of a follow-up. CRMs often come with built-in notifications but many allow custom ones. Knowing which customers are engaged with your message, and in which formats, allows a follow-up more suited to their tastes.
Third party software such as different point solutions have the ability to expand the functionality of your CRM. For example, While having a dedicated email marketing platform to implement a campaign is not necessary, using one definitely has its advantages, and it's always a good idea to have the option of native integration than not. A native (also called 'official') integration refers to a built-in collaboration between the CRM and a third-party standalone software. While certain CRMs have a few of them, others have thriving developer communities and Marketplaces bustling with integrations for download, subscription or purchase. Most CRMs provide a developer API so users can create custom integrations; for most other cases, an external workflow automation service like Zapier can connect your CRM with other software.
Technically, a database is any meaningful organization of data. We use this organized data for different end goals and wide-ranging applications. For example, for any business to serve the right customers effectively, it needs something more than just a list of their emails and phone numbers. It needs their location, their gender, what they do, how much they earn, etc.
When the average person encounters as many as 10,000 brand messages every day, it can seem impossible for a small business to get heard. You stand a much better chance with a solid personalization strategy and the right automation tools to make it work. At the heart of it, is database marketing.
According to Forbes, 90% of CEOs believe their customers have the greatest impact on their business. And yet, so many companies still don’t have a well-defined customer management strategy.
Are you wondering whether it is time for you to take a giant leap and invest in a CRM? However, you are not sure about the CRM process and all the complexities? Read this article to know everything there is to know about CRM processes.
In using customer relationship management or CRM software, you feel like you have a fairly good grasp on the satisfaction and buying behaviors of your customers. You may even decide to augment your CRM software with social CRM, also known as SCRM. Like SCRM, there’s a way to make your current CRM software even better and more rewarding for your company. That is through implementing the tool(s) that you get with a customer lifecycle management or CLM system.
The customer is KING and your relationship with them is important to drive your business growth, prosperity and success. As you grow, your customers grow as well. Hence, a well -designed CRM (Customer Relationship Management) system is very important for any entrepreneur to manage things well. Data states that 91% of businesses with more than 11 employees use CRM software. A successful CRM implementation has various aspects to it which we will discuss in detail here.
Most organizations today rely on a sophisticated Customer Relationship Management (CRM) solution to structure their orders and revenue.
Don’t you wish more of your customers would stay with you for long? Are you looking for customer retention strategies to increase your retention rate?
With awesome software backed by a dedicated support team, make every part of your marketing, sales & helpdesk more effective.
Tracking Engagement Metrics
Email marketing is flexible in the sense that you can customize it according to what works best for you. You can easily identify what the open rates, click rates are and also track how many attachments were downloaded by using email tracking. In email marketing, tracking is typically done through microscopic tracking images that have different codes for links and attachments. These singular response events are aggregated. Within consistent time frames, the CRM (or email tracking software) allows you to view precise metrics about click-through rates (CTR), bounce rates, conversion rates, engagement stats, etc., all of which may be displayed via reports to give you a fair idea of how your campaign is performing.